Headwaters
Health Care Centre. One Community, Caring Together.
We are a dedicated team of
professionals focused on providing the best care possible for our patients, families,
and caregivers. We work together to care for the whole person from hospital to
home.
We are looking for a Systems Administrator, Infrastructure to work with our Information Systems Department to help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork. This position is responsible for the implementation and administration of Enterprise Systems within the Hospital which consists of all network operating system platforms, electronic communications, on premise hardware infrastructure and ensuring the security and integrity of the infrastructure is maintained at all times. Reporting to the Manager of IT/IM the Systems Administrator is responsible for evaluating and evolving the on premise infrastructure and providing regular input and recommendations for evolving the on premise landscape to best position the Hospital for success. This position will be required to collaborate and communicate continuously with the IT and Hospital Staff to provide hands-on support in a variety of areas including cloud security technologies, communication, and collaboration tools, as well as providing help desk support for escalated issues. Position Responsibilities: - Provides excellent customer service to internal customers by way of hands-on end-user support including level 2 and 3 support. Escalates issues internally and/or with external vendors when required to ensure timely resolution.
- Models expected behaviors, supporting a service excellence culture:
o Seeing everything through the lens of the customer. o Paying attention to the physical environment because everything speaks. o Providing service delivery that will create service wows. - Independently prioritizes and executes work, using the IT ticket system and team objectives, and proactively tracks and reports on activities and projects.
- Strives to ensure highest level of secured operational condition and availability, in a proactive manner, in all the following areas:
o Proactively manages the networks (LAN, WAN, WiFi and site Internet connectivity) and equipment including in-cloud and on-premises, in compliance with IT policies and standards. This includes working with ISPs and third-party service providers involved with network support, installation, and upgrades. o Implement and Design network access controls including VLANs, ACLs, and Firewall Devices o Participates in developing the Cyber Security Framework and determining the security posture for the Hospital o Ensures availability of all network equipment, appliances and servers to maintain continuous operational awareness. o Maintains interfaces between monitoring, reporting, service level management and asset management. Investigates, diagnoses and resolves issues in the area of network infrastructure monitoring using troubleshooting tools and techniques and referring to external suppliers when necessary. o As a member of the team owning the infrastructure and network performance monitoring solution, takes responsibility for the availability, maintenance, and evolution of the agreed monitoring tool. o To reduce security risks and increase overall stability on our IT systems, ensures regular patching across all network and server infrastructure, including patch evaluation, severity ranking, risk analysis, prioritization, deployment and follow-up o Provide end to end planning, implementation and support of a variety of systems on a Microsoft Windows Server platform. o Manage and support on premise virtualization technologies including VMWare ESXi, Horizon View, and thin clients. - Reports to IT management in a timely manner for incidents (including breaches) or significant warnings
- Provides recommendations on the selection and implementation of new technologies
- Participates in continuous improvement activities related to the IT Network Infrastructure services, collaborating with the appropriate Operations and Clinicals teams.
- Provides smooth execution of network infrastructure services, by means of proactive communication, planning, following agreed prioritization of workload, focusing on the continual improvement of business availability and customer experience.
- Provide timely resolution of problem and service tickets to meet Service Level Agreements
- Performs other related duties and or special projects as required in the department
- Promotes an environment that encourages and supports change using change management theory
- All employees of Headwaters Health Care Centre (HHCC) are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by HHCC.
- Other job related duties, as assigned by the Manager, or designate.
Qualifications:
Hours of Work: 37.5 hours per week
Hiring Salary Range: Compensation is commensurate with experience.
Why Headwaters?
Our
values are more than words, they are what define and connect us. They determine
how we work, how we behave, and how we relate to our patients, their families,
and caregivers as well as to everyone who is part of the Headwaters community.
We
offer a wide range of employee perks, for information on our comprehensive
benefits package, please visit
Headwaters Health Care Centre -
Careers at Headwaters
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