Headwaters
Health Care Centre. One Community, Caring Together.
We are a dedicated team of
professionals focused on providing the best care possible for our patients, families,
and caregivers. We work together to care for the whole person from hospital to
home.
We are looking for a Systems Administrator, Infrastructure to work with our Information Systems Department to help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork. This position is responsible for the implementation and administration of Enterprise Systems within the Hospital which consists of all network operating system platforms, electronic communications, on premise hardware infrastructure and ensuring the security and integrity of the infrastructure is maintained at all times. Reporting to the Manager of IT/IM the Systems Administrator is responsible for evaluating and evolving the on premise infrastructure and providing regular input and recommendations for evolving the on premise landscape to best position the Hospital for success. This position will be required to collaborate and communicate continuously with the IT and Hospital Staff to provide hands-on support in a variety of areas including cloud security technologies, communication, and collaboration tools, as well as providing help desk support for escalated issues. Position Responsibilities: - Provides excellent customer service to internal customers by way of hands-on end-user support including level 2 and 3 support. Escalates issues internally and/or with external vendors when required to ensure timely resolution.
- Models expected behaviors supporting a service excellence culture including:
o Ability to see everything through the lens of the customer o Paying attention to the physical environment because everything speaks o Providing service delivery that demonstrates exceptional customer service - Independently prioritizes and executes work using the IT ticket system and team objectives including tracking and reporting on activities and projects
- Proactively strives to ensure highest level of secured operational condition and availability in the following areas:
o In compliance with IT policies and standards, proactively manages the networks (LAN, WAN, WiFi and site Internet connectivity) and equipment including in-cloud and on-premises. This includes working with ISPs and third-party service providers involved with network support, installation, and upgrades. o Implements and Designs network access controls including VLANs, ACLs, and Firewall Devices o Participates in developing the Cyber Security Framework and determining the security posture for the Hospital o Ensures availability of all network equipment, appliances and servers to maintain continuous operational awareness. o Maintains interfaces between monitoring, reporting, service level management and asset management. Investigates, diagnoses and resolves issues in the area of network infrastructure monitoring using troubleshooting tools and techniques and referring to external supplies when necessary o Takes ownership and accountability of the infrastructure and network performance monitoring solution, availability, maintenance, and evolution of the agreed monitoring tool. o Ensures regular patching across all network and server infrastructure, including patch evaluation, severity ranking, risk analysis, prioritization, deployment and follow-up to mitigate security risks and increase stability of our IT systems. o Provides end to end planning, implementation and support of a variety of systems on a Microsoft Windows Server platform. o Manages and supports on premise virtualization technologies including VMWare ESXi, Horizon View, and thin clients. - Reports incidents (including breaches) or significant warnings to IT leadership in a timely manner
- Provides recommendations on the selection and implementation of new technologies
- Participates in continuous improvement activities related to the IT Network Infrastructure services, collaborating with the appropriate Operations and Clinicals teams.
- Provides smooth execution of network infrastructure services, by means of proactive communication, planning, following agreed prioritization of workload, focusing on the continual improvement of business availability and customer experience.
- Provides timely resolution of problem and service tickets to meet Service Level Agreements
- Promotes an environment that encourages and supports change using change management theory
- Documents maintenance for all computer systems infrastructure
- Leads IT projects from beginning to implementation
- Supports disaster recovery solutions
- All employees of Headwaters Health Care Centre (HHCC) are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by HHCC.
- Other job related duties and/or special projects assigned by the Manager, or designate.
Qualifications: Post Secondary Degree or Diploma in Computer Information Systems 5 years of relevant experience, preferably with formal training and/or education with Microsoft Windows systems security and data networking (MCSE (Microsoft Certified Systems Engineer) or CCNA or equivalent experience.) - Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Fortinet NSE, or VMware VCP
- Support and ongoing management of SAN storage technology such as EMC XIO, VxRAIL, VSAN
- Expert level support at the network level: WAN and LAN connectivity, routers, firewalls, and security, VPNs & WiFi (Eg. Palo Alto, Cisco, Dell, Aruba)
- Demonstrated experience configuring and troubleshooting a variety of virtualization products such as VMWare VSphere and Horizon View VDI. Provide escalated support services for virtualization technologies: VMware vSphere / ESXi
- Experience in organizing and overseeing the installation of data communications hardware and software.
- Specialist skills in TCP/IP inter-network and L2/L3 switching design and operations
- Support services for Microsoft related technologies: O365, MS-SQL, SharePoint, Azure.
- Working knowledge of Cisco and Dell Switching environments
- Agile in thought and action with the ability to handle difficult problems analytically and make well-reasoned technical recommendations
- Technical experience with Windows Server including roles/features such as IIS, .NET, Active Directory, DNS, DHCP
- Experience Designing Backup and DR strategies using technologies such as Veeam Backup and Replication
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- On-call rotation
- Strong written and oral communications skills.
Hours of Work: 37.5 hours per week
Hiring Salary Range: Compensation is commensurate with experience.
Why Headwaters?
Our
values are more than words, they are what define and connect us. They determine
how we work, how we behave, and how we relate to our patients, their families,
and caregivers as well as to everyone who is part of the Headwaters community.
We
offer a wide range of employee perks, for information on our comprehensive
benefits package, please visit
Headwaters Health Care Centre -
Careers at Headwaters
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