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Headwaters Health Care Centre. One Community, Caring Together.

We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home.

We are looking for a Manager, Patient Flow & Post Acute Care to work wo help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork.

The Manager of Patient Flow and Post Acute Care is a Regulated Health Professional who maintains responsibility for all aspects of their assigned departments and functions. The Manager of Patient Flow and Post Acute Care provides clinical, managerial leadership, direction and supports the interdisciplinary team members in the provision of optimum quality care to patients and their families/significant others.

This role will oversee the operations of patient flow, the Headwaters 2 Home program, allied health, discharge coordinators and Complex Continued Care (E-Wing). This role will lead the redevelopment of patient flow and complex continued care at Headwaters with a focus on reducing ALC and building external relationships. 

This role reports directly to the Director, Clinical Programs (Medicine, Emergency, Critical Care and Patient Flow).  

The Manager is accountable for efficient, effective utilization of approved physical, financial and human resources; for guiding and coordinating activities of the area in accordance with professional standards and supporting the goals and strategic direction of Headwaters Health Care Centre.

• Directs team members in the implementation of Standards of Practice and ensures that appropriate standards are met which leads to positive patient outcomes
• Plans the number and level of personnel needed to provide quality patient care and adjust staffing and budgets appropriately.
• Plans the requirements for recruitment, promotion and dismissal of personnel in consultation with the Director of Medicine, Emergency, Critical Care and Patient Flow.
• Plans the delivery of patient care for the Departments and identifies problems and any need for improvements.
• Conducts rounds and assesses overall operations of the units
• Assures the organizational approach that is focused and facilitates team collaboration
• Plans the budget in consultation with Director of Medicine, Emergency, Critical Care and Patient Flow based upon patient acuity, activity, objectives, and other workload measures and once approved, administers same.
• Reviews the budget performance on a monthly basis.
• Participates in the on-call responsibilities for the organization as assigned.

• Participates with personnel in the development of written philosophy, objectives and standards compatible with the vision, values and mission of the organization.
• Sets plan for personal objectives.
• Participates in the development of position descriptions, work assignments and schedules.
• Promotes ways to solve problems and make improvements in the delivery of patient care.
• Implements activities that assure promotion of quality, patient safety & risk management.
• Coordinate patient flow from internal and external patient admissions, transfers, and discharges (e.g. coordinate areas of care in Emergency Department (ED), bed allocation team, portering, housekeeping) to ensure all patients are admitted and referred to the most appropriate services for their clinical needs, and resolve patient flow issue
• Expedite, prioritize, synchronize and mediate clinical issues, barriers.
• Assists the team to develop, maintain and assume overall responsibility for continuous quality improvement, utilization management and risk management activities, including implementation of standards and tracking mechanisms.

• Accountable for Employee Performance Appraisals of individual staff members and follows up on objectives.
• Promotes Headwaters’ strategic objectives.
• Assess and identify challenges within the department and develops and implements strategies for improvement.
• Ensures that standards are implemented and monitored.
• Accountable for delivery of quality patient care.
• Leads by example by following hospital policies and procedures in a safe and efficient manner.
• Acts rapidly and effectively, follows hospital policies and procedures in any emergency situation, and utilizes principles of management in any emergency situation.
• Promotes harmonious relationships and favourable attitudes among the health care team in alignment with our standards and behaviours.
• Interprets, supports, and recommends policies and procedures for employees, and ensures compliance.
• Supports the professional development of staff including the provision of educational programs and participation in continuing education sessions
• Ensures patient and family feedback is followed up on and develops and implements action plans accordingly.
• Acts as a resource to the team through clinical expertise and knowledge base related to the medical/clinical needs of patients. Incorporates nursing theories and research-based practice to support clinical decision making. Assists in day-to-day problem solving within and across the services
• Works with community partners to ensure the provision of timely care to meet the needs of the patient. Assists the team to manage risks, incidents, family/client complaints and discharge planning
• Collaborate with inpatient managers to identify process improvement strategies to improve the current inpatient system and reduce patient length of stay (LOS) as they arise.
• Identify and communicate clinical concerns or systems issues that occurred during evening or weekends to unit manager for action. Facilitate and escalate in order to complete patient flow with a focus on clinical activities
• Review and respond, in real time, to clinical indicators for patient care delays. Track, prioritize and facilitate key discharge related workflow activities.
• Provides guidance and direction in the discharge planning process and provides support to the team
• Promotes and maintains good interdepartmental relationships
• Works collaboratively with other Patient Care Managers and provides coverage (performs the duties) for those Managers as required
• Maintains a presence wherever the services are provided across the corporation

• Continually evaluates the standards by reviewing care plans, assessing patients, reviewing charts, interviewing, observing, participating in quality, patient safety, risk activities, and employing other means of evaluation. Revises standards as appropriate in collaboration with Director of Medicine, Emergency, Critical Care and Patient Flow.
• Determines the appropriate resource requirements to meet the needs of the service through appropriate benchmarking & utilization management.
• Participates with the Director of Medicine, Emergency, Critical Care and Patient Flow  to develop corresponding operating and capital budgets.
• Monitors resource utilization and financial performance
• Ensure staff safety as per Occupational Health & Safety policies & procedures.
• Evaluates personal objectives and determines need for revision and develops new objectives.
• Evaluates activities to improve operation of the department and evaluates the effectiveness of problem-solving techniques and approaches.
• Evaluates the achievement of the department's objectives in collaboration with the Director of Medicine, Emergency, Critical Care and Patient Flow.
• Develops reviews and revises policies and procedures for the respective services on an annual basis with approval of the Director of Medicine, Emergency, Critical Care and Patient Flow.
• Evaluates orientation policies and procedures and recommends revisions.
• Evaluates in-service education programs.
• Evaluates new developments and technological changes and evolving needs of patients and community.
• Evaluates appropriate opportunities for participation in research or projects desirable and appropriate for the organization.
• Participates in patient safety initiatives and takes action to address unsafe conditions and procedures to ensure a healthy and safe environment.
• Promotes an environment that encourages and supports change using change management theory
• All employees of Headwaters Health Care Centre are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by Headwaters.