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Headwaters Health Care Centre. One Community, Caring Together.

We are a dedicated team of professionals focused on providing the best care possible for our patients, families, and caregivers. We work together to care for the whole person from hospital to home.

We are looking for a Manager, Emergency Department, Infection Prevention and Control, Switchboard and ED Registration to work wo help us continue in our mission to serve our community with Kindness, Accountability, Respect, and Teamwork.

The Manager of ED, IPAC, Switchboard and ED registration is a Regulated Health Professional who maintains responsibility for all aspects of their assigned departments and functions. The Manager of ED, IPAC, Switchboard and ED registration provides clinical, managerial leadership, direction and supports the interdisciplinary team members in the provision of optimum quality care to patients and their families/significant others.

This role will oversee the operations of the Emergency Department, Infection Prevention and Control, Switchboard and ED Registration. This role will be heavily involved in the redevelopment of the emergency department, identifying and implementing strategies to improve key performance indicators in the emergency department and quality care delivery.

This role reports directly to the Director Clinical Programs (Medicine, Emergency, Critical Care and Patient Flow).

The Manager is accountable for efficient, effective utilization of approved physical, financial and human resources; for guiding and coordinating activities of the area in accordance with professional standards and supporting the goals and strategic direction of Headwaters Health Care Centre.

• Plans the number and level of personnel needed to provide quality patient care and adjusts staffing and budgets appropriately.

• Plans the requirements for recruitment, promotion and dismissal of personnel in consultation with the Program Director and People and Culture
• Plans the delivery of patient care for the Departments and identifies problems and any need for improvements.
• Assures the organizational approach that is focused and facilitates team collaboration and continuance of the Interprofessional Model of Care.
• Plans the budget in consultation with Program Director based upon patient acuity, activity, objectives and other workload measures and, once approved, administers same.
• Works with community partners to ensure the provision of timely care to meet the needs of the patient.
• Assists the team to manage risks, incidents, family/client complaints and discharge planning;

• Participates with personnel in the development of written philosophy, objectives and standards compatible with the vision, values and mission of the organization.

• Sets plan for personal objectives.
• Determines the orientation needs of staff and coordinates the orientation program I conjunction with the service team;
• Ensures appropriate work schedules are developed and maintained;
• Promotes ways to solve problems and make improvements in the delivery of patient care.
• Implements activities that assure promotion of quality, patient safety & risk management.
• Participation in the on-call responsibilities for the organization as assigned may be required.

• Assists the service team in using the performance appraisal program in order to evaluate and improve the performance of staff members and outcomes for client;

• Supports the professional development of staff including the provision of educational programs and participation in continuing education sessions;
• Promotes Headwaters’ strategic objectives.
• Assess and identify challenges within the department and develops and implements strategies for improvement.
• Ensures that standards are implemented and monitored.
• Accountable for delivery of quality patient care.
• Leads by example by following hospital policies and procedures in a safe and efficient manner.
• Acts rapidly and effectively, follows hospital policies and procedures in any emergency situation, and utilizes principles of management in any emergency situation.
• Promotes harmonious relationships and favourable attitudes among the health care team in alignment with our standards and behaviours.
• Interprets, supports, and recommends policies and procedures for employees, and ensures compliance.
• Directs team members in the implementation of Standards of Practice and ensures that appropriate standards are met which leads to positive patient outcomes;
• Maintains a presence wherever the services are provided across the corporation;
• Provides overall delegation of and support to, student programs assigned to the area and enlists the participation of staff in student preceptorship programs
• Participates in Committee activities as required.
• Supports the professional development of staff including the provision of educational programs and participation in continuing education sessions;
• Provides leadership to the patient care team to ensure patient/family focused care within a coordinated integrated care planning model of care delivery through the development of integrated care maps based on practice guidelines;
• Acts as a resource to the team through clinical expertise and knowledge base related to the medical/clinical needs of patients. Incorporates nursing theories and research-based practice to support clinical decision making. Assists in day to day problem solving within and across the services;
• Ensures patient and family feedback is followed up on and develops and implements action plans accordingly

• Continually evaluates the standards by reviewing care plans, assessing patients, reviewing charts, interviewing, observing, participating in quality, patient safety, risk activities, and employing other means of evaluation. Revises standards as appropriate in collaboration with Program Director

• Determines the appropriate resource requirements to meet the needs of the service through appropriate benchmarking & utilization management.
• Participates with the Director to develop corresponding operating and capital budgets.
• Ensure staff safety as per Occupational Health & Safety policies & procedures.
• Evaluates personal objectives and determines need for revision and develops new objectives.
• Evaluates activities to improve operation of the department and evaluates the effectiveness of problem-solving techniques and approaches.
• Evaluates the achievement of the department's objectives in collaboration with the Program Director.
• Develops reviews and revises policies and procedures for the respective services on an annual basis with approval of the Program Director
• Evaluates orientation policies and procedures and recommends revisions.
• Evaluates in-service education programs.
• Evaluates new developments and technological changes and evolving needs of patients and community.
• Evaluates appropriate opportunities for participation in research or projects desirable and appropriate for the organization.
• Assists the team to develop, maintain and assume overall responsibility for continuous quality improvement, utilization management and risk management activities, including implementation of standards and tracking mechanisms
• Participates in patient safety initiatives and takes action to address unsafe conditions and procedures to ensure a healthy and safe environment.
• Promotes an environment that encourages and supports change using change management theory
• All employees of Headwaters Health Care Centre are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by Headwaters.