As part of the People and Culture team, the Scheduling Coordinator is primarily responsible for the allocating and scheduling staff in accordance with the unit/departmental operational requirements, standardized processes, collective bargaining agreement provisions, policies and procedures, while working in a time sensitive and deadline driven environment. The Scheduling Coordinator will be a key member of the iSchedule applications team supporting the scheduling functions of a portfolio of units/departments. This position reports to the Director, People and Culture with day-to-day support and oversight by the Team Lead, People Applications and Reporting.

• Working within the parameters of staffing availability and collective agreement provisions, ensures, in collaboration with the unit/ department managers or designates the monthly staff schedule is completed and posted
• Coordinates shift broadcasts of any unfilled needs during the first week of the posted schedule by booking and filling vacancies due to incidents such as sickness or emergencies, and short-term leaves as per the collective agreement
• Maintains and updates Master Schedules for the portfolio of units/departments
• Assists with the creation of new schedules following collective agreement provisions and Employment Standards Act requirements
• Ability to interpret and understand collective agreement language
• Works with multiple stakeholders to manage an effective schedule, through the use of a computerized schedule system (API)
• Ensures that sick leave and absences are reflected accurately on the staff schedules, bi-weekly
• Collaborates with People and Culture team in scheduling audits, as required
• Coordinates and ensures coverage for staff education sessions/meetings
• Assists in creating, maintaining and delivering training and orientation to staff, leaders and delegates
• Promotes an environment that encourages and supports change and continuous improvement
• Provides back-up to the Time and Attendance Coordinator, as required
• Other duties, as assigned
• All employees of Headwaters Health Care Centre (HHCC) are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by HHCC

• Secondary School Diploma or equivalent required
• A minimum of two (2) years recent experience in a unionized scheduling environment, preferably in health care
• Experience with computerized scheduling and timekeeping systems is required
• Must possess a strong customer focus with exceptional telephone and email etiquette, interpersonal and communication (written and verbal) skills
• Effective team player that demonstrates a willingness to assist others and support team decisions
• Possess an understanding of scheduling best practices and collective agreement scheduling provisions
• Possess strong time management and organizationall skills to be able to successfully manage tight deadlines
• Demonstrated ability to handle multiple priorities within a dynamic, fast-paced work environment
• Strong computer skills and proficiency with MS Office (Word, Excel, Teams and Outlook) is required
• Excellent problem solving and prioritization skills needed, as well as strong attention to detail
• Excellent performance and attendance records